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Privacy Policy

At Kidora Ltd (company number 16349262), we are committed to protecting your privacy and ensuring your personal data is handled responsibly. This policy explains how we collect, use, and safeguard your information when you visit our website or use our services. If you are under 18, you must have your parent's or guardian’s permission to use our website. By using Kidora, you confirm that you have this consent.

1. Important Information and Who We Are

Purpose of This Policy

This policy explains how Kidora Ltd collects and processes your personal data when you:
  • Visit our website.
  • Register as a user.
  • Buy or sell items.
  • Contact us for support.

Controller

Kidora Ltd is the data controller responsible for your personal data. Company Details:
  • Full name: Kidora Ltd.
  • Company number: 16349262.
  • Email: legal@kidora.uk.
  • Registered address: 2 Chatsworth Gardens, Pandy, Wrexham, Wales, LL12 8EZ.
If you have questions about this policy, please contact us at legal@kidora.uk. You have the right to complain to the Information Commissioner’s Office (ICO), but we’d appreciate the chance to address your concerns first.

Changes to This Policy

We review this policy regularly. The latest version was updated on 17th April 2025. Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices, so we encourage you to read their policies.

Your Data Protection Rights (UK GDPR)

Kidora Ltd complies with the UK General Data Protection Regulation (UK GDPR), which governs how we collect, use, and store your personal data. Under UK GDPR, you have specific rights regarding your personal data, including the right to access, correct, delete, and restrict the use of your data. You also have the right to object to certain processing and to data portability. We rely on legal bases such as your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests to process your personal information. For more information or to exercise any of your rights under UK GDPR, please contact us at legal@kidora.uk.

2. The Data We Collect About You

Personal data means any information that can identify you. We may collect, use, and store the following:
  • Identity Data: Name, username, and title.
  • Contact Data: Address, email, and phone number.
  • Financial Data: Payment details (processed by secure providers like PayPal).
  • Transaction Data: Details of purchases and sales.
  • Technical Data: IP address, browser type, and device information.
  • Profile Data: Username, password, and feedback.
  • Usage Data: How you use our website and services.
  • Marketing Data: Your preferences for receiving marketing.
We do not collect sensitive data (e.g., race, religion, health) or criminal records.

3. How We Collect Your Data

We collect data through:
  • Direct interactions: When you register, buy/sell items, or contact us.
  • Automated technologies: Cookies and analytics tools (see our Cookie Policy).
  • Third parties: Payment processors (e.g., PayPal) and analytics providers (e.g., Google Analytics).

4. How We Use Your Data

We use your data to:
  • Register you as a user.
  • Process transactions and deliver services.
  • Improve our website and services.
  • Personalise your experience.
  • Send marketing (with your consent).
  • Comply with legal obligations.

5. Sharing Your Data

We may share your data with:
  • Service providers: Payment processors, IT support, and delivery services.
  • Professional advisors: Lawyers, accountants, and insurers.
  • Authorities: Law enforcement or regulators if required by law.
  • Business transfers: If we sell or merge parts of our business.

6. International Transfers

Some third parties may process your data outside the UK. We ensure they provide adequate protection, such as through standard contractual clauses or Privacy Shield certifications.

7. Data Security

We have measures in place to protect your data from unauthorised access, loss, or disclosure. These include encryption, access controls, and regular security reviews.

8. Data Retention

We retain your data only as long as necessary for the purposes it was collected, including legal, tax, or regulatory requirements.

9. Your Legal Rights

You have the right to:
  • Access your personal data.
  • Correct inaccurate data.
  • Request erasure of your data.
  • Object to processing.
  • Restrict processing.
  • Request data transfer.
  • Withdraw consent.
To exercise these rights, contact us at legal@kidora.uk.

10. Trademark Notice

Kidora® and the Kidora logo are registered trademarks of Kidora Ltd with the UK Intellectual Property Office, in respect of Class 35: providing online marketplaces for sellers of goods and/or services; all the aforesaid relating to clothing, toys, furniture and accessories for babies and children. Any unauthorised use of our brand name, logo, or intellectual property is strictly prohibited and may result in legal action.

11. Glossary

  • Legitimate Interest: Our business needs, balanced against your rights.
  • Performance of Contract: Processing necessary to fulfil a contract with you.
  • Legal Obligation: Processing required by law.
Thank you for trusting Kidora. Together, we’re making sustainable shopping easier for families across the UK.