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Refund Policy

At Kidora, every item is listed by a parent just like you — and each seller chooses whether they accept returns or not. You’ll see their return preference clearly marked on every listing, so you can shop with confidence.

1. When Are Refunds Possible?

Kidora’s Buyer Protection Policy covers refunds in the following situations:

  • Your item was never shipped or is lost.
  • It arrives damaged.
  • It is significantly not as described.

All other refunds are covered in this policy.

2. How to Request a Refund

  1. Check with the seller if they accept returns – this will be specified on the listing.
  2. Contact the seller first to explain the issue and try to resolve it directly.
  3. If the issue remains unresolved, head to our Contact Us page to email us or start a live chat.

You’ll have 2 days from delivery to report an issue or 7 days from your order date if the item hasn’t arrived.

Please note: The Buyer Protection fee is non-refundable.

Buyers are responsible for return shipping costs unless otherwise agreed with the seller.

3. Partial Refunds

In some cases, sellers may offer a partial refund if the item is not as described, but you’d prefer to keep it. If you accept a partial refund, you’ll receive:

  • A portion of the item’s price.

Partial refunds do not include the Buyer Protection fee or shipping.

4. Once an Issue is Reported

  • Payment is held securely until a solution is found.
  • Our team can step in if needed.

Still need help? Contact Us via email or live chat.

5. Changes to This Refund Policy

We regularly review and update our Refund Policy to reflect changes in our services or applicable regulations. The latest revision was made on 17th April 2025. We recommend reviewing this policy periodically, as continuing to use our platform means you agree to the latest terms set out in this policy.